Customer Service Advisor

The purpose of this role is to support and communicate with all customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.

KEY ACTIVITIES/ACCOUNTABILITIES
• Process all types of orders, returns and credits accurately and within agreed timescales.
• Proactive communication via phone, email, and fax in a helpful and professional manner with customers and field staff throughout the order processing stages.
• Communicate positively and effectively within the team and with all your stakeholder groups internally and externally. Demonstrate role model behaviours.
• Liaise with third-party logistics and clearing agents based in Italy
• Actively manage together with other involved functions phase-in and phase-out of products
• Capture and Analysis of feedback and complaints, other analyses as required.
• Update and maintain SOP when necessary.
• Provide management information.
• Update and maintain customer contract pricing in ERP.
• Work proactively as part of the Customer Service team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks and responsibilities as needed.
• Ensure continuous improvement to processes and systems.
• Support cross training of other team members.

COMPETENCIES
• Process all types of orders, returns and credits accurately and within agreed timescales.
• Proactive communication via phone, email, and fax in a helpful and professional manner with customers and field staff throughout the order processing stages.
• Communicate positively and effectively within the team and with all your stakeholder groups internally and externally. Demonstrate role model behaviours.
• Liaise with third-party logistics and clearing agents based in Italy
• Actively manage together with other involved functions phase-in and phase-out of products
• Capture and Analysis of feedback and complaints, other analyses as required.
• Update and maintain SOP when necessary.
• Provide management information.
• Update and maintain customer contract pricing in ERP.
QUALIFICATIONS/ TRAINING/ EXPERIENCE
• Able to work on own initiative, self-starter and as part of a team.
• Ability to work to tight deadlines with accuracy and detail.
• Intermediate to Advanced Excel skill
• Able to communicate verbally and in writing

Categoria Professionale: Marketing / Comunicazione / Media / Giornalismo

Città: Milano (Milano)

Conoscenze linguistiche:

Inglese

Patenti:

• B

Disponibilità oraria:

• Full Time